Assure

Spring Mountain Vineyard

Achieving Real-Time Compliance and Enhanced Customer Experience

5%

reduction in failed orders

Over $6K

saved in excise tax over 3 months

16 weeks

to migrate to Shopify and DRINKS Assure

"DRINKS makes it possible to fix compliance issues at checkout rather than collecting payments for non-compliant orders. This has been transformative for our customer experience."

Melissa Lynch


Director of Membership & Fulfillment

Partner Background

Spring Mountain Vineyard is a historic Napa Valley estate with roots dating back to the 1800s. Known for world-class Cabernet Sauvignon and deep heritage in premium winemaking, the winery oversees wine club and allocation programs, member events, customer service, and all order fulfillment through sophisticated direct-to-consumer operations.

Services Provided

Spring Mountain chose DRINKS Assure to solve a specific technical challenge: when the winery migrated to Shopify, their previous compliance provider lacked direct integration with the platform. DRINKS Assure provided native Shopify integration that transformed the checkout experience. Implementation unlocked capabilities impossible with previous platform:

Real-Time Compliance Verification

Instant feedback on DTC shipping limitations directly at checkout, before payment processing

Integrated Technology Stack

Seamless connection between Shopify eCommerce platform, DRINKS Assure compliance, and fulfillment warehouse systems

Enhanced Customer Experience

Ability to standardize on robust eCommerce solutions while maintaining compliance accuracy

How We Did It

DRINKS Assure transformed the customer experience through operational improvements that customers notice.

For a premium winery where customer experience drives loyalty and long-term value, these operational improvements protect the brand promise while enabling growth through reliable, compliant direct-to-consumer operations.

Transparency at Checkout: Real-time information about shipping limitations prevents confusion and disappointment

Payment Protection: Compliance verification before payment processing ensures customers aren't charged for orders that can't ship

Faster Delivery: Streamlined fulfillment process reduces time between order placement and shipment

Seamless Integration: Connected technology stack eliminates manual steps that previously delayed shipments

Other Case Studies

We work with innovative brands redefining how alcohol is sold online, discover their stories.